Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at zipclosesupport@gmail.com. Please note that returns will need to be sent to the following address: Room 301, Unit 5, Building 8, Qunying District 2, Houzhai Street, Yiwu City, Jinhua City, Zhejiang Province, China. Please be aware that international return shipping costs are the customer's responsibility unless the item is defective or incorrect.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day right of withdrawal If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification.

To exercise your right of withdrawal, you must notify us within 14 days of delivery at zipclosesupport@gmail.com. You must then return the item(s) within 14 days of notifying us. Items must be in the same condition as received — unworn or unused, with tags, and in original packaging. You'll also need your receipt or proof of purchase.

We will refund the standard outbound shipping cost, along with the price of the item(s), to your original payment method within 10 business days of receiving and inspecting the return. We are not required to refund any premium or express shipping upgrades you selected.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at zipclosesupport@gmail.com.